Welcome to Real Tea Company. These Terms and Conditions govern your use of our website and the process of submitting product orders for our tea collections. By browsing our website, exploring our products, or submitting a product order form, you acknowledge that you have read and understood these terms. Our website provides information about available tea varieties, product descriptions, and ordering procedures to help customers make informed purchasing decisions. Submitting a product form represents a request to order and does not automatically mean that your order has been accepted or confirmed. Each request is reviewed by our team before final pricing and order confirmation are provided. We encourage customers to read all relevant product information carefully before submitting their details. These terms are intended to explain the responsibilities of both the customer and Real Tea Company throughout the ordering and delivery process. If you do not agree with these conditions, please refrain from submitting a product order form.
Real Tea Company offers a selection of tea products, including loose leaf teas and herbal tea varieties, subject to availability. Product information displayed on our website is provided to help customers understand the general characteristics, flavour profiles, and available options for each tea variety. We make reasonable efforts to ensure that product descriptions, images, and other details are presented accurately. However, the actual appearance, colour, texture, aroma, and leaf size of tea may naturally vary depending on the variety, harvest, processing method, and packaging. Product images are intended for illustrative purposes and may not represent every natural variation. Customers should review the details of their selected products before submitting an order form. If a requested product is unavailable or requires clarification, our team may contact the customer before proceeding. Product availability and the ability to fulfil an order will be assessed during our review process. We offer only the tea varieties listed on our website and do not provide tea products outside our displayed selection.
Customers must submit the product order form available on our website to request a purchase from Real Tea Company. Please provide accurate and complete information, including your name, contact details, delivery address, selected products, required quantities, and any other information requested in the form. The details submitted will help our team understand your requirements and evaluate whether delivery can be arranged for your location. Submitting the form is the first step in our order process and does not constitute final order confirmation. Customers are responsible for checking their entries before submitting the form to avoid errors or misunderstandings. Incomplete, incorrect, or unclear information may delay the review process. Our team may contact you to clarify product selections, quantities, address details, or other relevant requirements. An order will proceed only after the necessary details have been reviewed and the applicable pricing and order arrangements have been communicated and confirmed.
After you submit the product order form, our team will review the information provided to assess your requested products, quantities, and delivery location. This review helps us determine whether the selected items can be supplied and whether delivery arrangements are available for your address. Customers must provide a complete and serviceable delivery address, along with valid contact information for order related communication. Our team may request additional information if the submitted details are insufficient to evaluate the request. The availability of a product, the quantity requested, and the distance or accessibility of the delivery location may affect the final order arrangements. If any details require correction, we may contact you before moving to the next stage. Please respond to such requests promptly to help avoid unnecessary delays. The order will remain pending during this review and will not be treated as confirmed until our team communicates confirmation after the required details and pricing have been settled.
The final price of your order will be determined after our team reviews your product selection, requested quantities, and delivery location. Any displayed product information or indicative pricing should be understood in accordance with the details provided on the website and the specific requirements of your order. Where final pricing depends on the selected items, quantities, availability, or delivery arrangements, our team will communicate the applicable amount after reviewing your submission. Customers should not assume that an order is confirmed merely because a product form has been submitted or an initial price has been viewed. Before the order proceeds, our team will explain the final product cost and any applicable delivery charges. Customers should carefully review the communicated amount and confirm their acceptance of the proposed order arrangements. If you do not agree with the final pricing, you may inform our team before the order is confirmed. The order will proceed only after the final price and relevant details have been accepted and confirmed.
Real Tea Company follows a review based order confirmation process to ensure that product requirements, pricing, and delivery details are understood before fulfilment begins. Once you submit the product order form, our team will review your information and verify your location. We will then communicate the final pricing and applicable delivery charges based on the details of your request. After the pricing and order information have been reviewed with you, our team will confirm whether the order can be accepted. Your order should be considered confirmed only when our team has explicitly communicated its confirmation through an appropriate contact method. A form submission, automated acknowledgement, or preliminary discussion alone does not represent final confirmation. Customers should retain any confirmation communication for reference. If changes are required after the review, our team may need to reassess the order before confirming it. Please ensure that your contact details remain accessible so that our team can communicate the outcome and any necessary next steps.
Real Tea Company aims to confirm product orders within a period of up to ten days from the submission of a complete product order form. This timeframe allows our team to assess product availability, review the submitted information, verify the delivery location, determine the final pricing, and communicate the proposed order arrangements. The confirmation period may depend on the accuracy and completeness of the details provided, the availability of the requested tea varieties, and the time required to clarify any questions. If additional information is needed from you, the process may take longer than expected. Customers are encouraged to provide accurate details and respond promptly to requests for clarification. The ten day period refers to the expected order confirmation timeframe, not a guarantee that the product will be delivered within ten days. Delivery timing will depend on the arrangements communicated after order confirmation. Our team will inform you of the order status and any important details once the review is completed.
Cash on Delivery (COD) is the available payment method for orders placed through Real Tea Company under the current ordering process. Customers are required to pay the applicable order amount when the confirmed order is delivered, in accordance with the payment instructions communicated by our team. The payable amount will include the confirmed product cost and any applicable delivery charges that have been communicated and accepted before confirmation. Customers should ensure that the required payment is available at the time of delivery and that the person receiving the order understands the agreed amount. Online payment, advance payment, instalment arrangements, or other payment methods should not be assumed to be available unless expressly communicated by Real Tea Company. If a customer has a question about the payable amount or the payment procedure, they should contact our team before the order is dispatched. Failure to complete the required payment at delivery may affect the fulfilment of the order and any future ordering arrangements.
Delivery charges are assessed separately from the product cost and may vary depending on the customer's location, delivery distance, accessibility, order requirements, and the applicable delivery arrangements. After reviewing your product order form and delivery address, our team will determine the relevant delivery charges and communicate the final payable amount before confirming the order. Customers should review and accept these charges along with the product pricing before proceeding. Delivery availability may differ between locations, and submission of an order form does not guarantee delivery to every address. Please ensure that your address, postal code, contact number, and any necessary delivery instructions are accurate. Any change to the delivery location after confirmation may require a new review of delivery availability and charges. Customers should inform our team of address changes as early as possible. Delivery timelines will be communicated where applicable and may depend on the destination, product availability, and delivery arrangements. Our team will make reasonable efforts to coordinate delivery using the confirmed details.
Customers may request cancellation of a product order only after the order has been confirmed by Real Tea Company and within five days of that confirmation. Cancellation requests must be communicated to our team through an available contact method, with sufficient details to identify the order. The five day period begins from the date the order is confirmed, not from the date the product form is submitted. Requests made outside this period may not be accepted under this cancellation policy. Submitting a cancellation request does not automatically mean that the cancellation has been approved; customers must receive acknowledgement or confirmation from our team. If an order has already progressed to preparation, dispatch, or another fulfilment stage, the available cancellation options may be affected. Customers should contact our team as early as possible if they wish to cancel. Where a cancellation is accepted, our team will communicate the applicable next steps. This policy does not create a right to cancel at any time after the permitted five day period.
Customers are responsible for providing accurate information throughout the product ordering and delivery process. This includes ensuring that contact details are correct, the delivery address is complete, selected products and quantities are clearly specified, and any additional requirements are communicated before order confirmation. Customers should review the final pricing, delivery charges, payment terms, and other order details before agreeing to proceed. Please remain available to respond to reasonable requests for clarification from our team, as delayed responses may affect the review or confirmation timeline. If your contact information or delivery address changes, notify our team promptly so that the order details can be reviewed. Customers should also ensure that someone is available to receive and pay for the order at the agreed delivery address, subject to the communicated delivery arrangements. Real Tea Company may be unable to proceed as expected when the information supplied is incomplete or inaccurate. Clear and timely communication helps reduce errors, avoid misunderstandings, and support a smoother ordering experience.
Real Tea Company may revise these Terms and Conditions when necessary to reflect changes in product offerings, order review procedures, pricing practices, delivery arrangements, payment requirements, or applicable legal obligations. Customers are encouraged to review this page before submitting a new product order form so that they understand the conditions governing their request. Any changes published on this page will apply as specified in the revised terms and subject to applicable law. The terms communicated and accepted for a particular order should be considered alongside any order specific confirmation provided by our team. If any provision of these terms is found to be unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted. These terms are intended to explain the general process for ordering products from Real Tea Company and should be read together with the product details and order specific information communicated to the customer. For questions or clarification about these conditions, product orders, final pricing, delivery charges, or cancellation requests, please contact our team through the contact details provided on our website.