Real Tea Company respects the privacy of individuals who visit our website, explore our tea collections, and submit product order forms. This Privacy Policy explains how we collect, use, process, store, and protect personal information provided to us during product enquiries and ordering activities. Our goal is to handle customer information responsibly while supporting an organized and reliable ordering experience. When you browse our website or submit information through a product form, certain details may be required to understand your requirements and respond to your request. These details may include your name, contact information, selected tea products, requested quantities, and delivery address. We use this information only for legitimate business purposes connected with our products, customer communication, order review, pricing, and delivery arrangements. We aim to collect information that is relevant to the purpose for which it is requested. By using our website and voluntarily providing your details, you acknowledge the practices described in this Privacy Policy, subject to applicable privacy and data protection laws.
Real Tea Company may collect personal information that you voluntarily provide when submitting a product order form or contacting our team about our tea products. Depending on the information requested in the form, this may include your name, telephone number, email address, delivery address, postal code, selected tea varieties, requested quantities, and relevant order instructions. We may also receive additional information that you choose to provide when communicating with our team to clarify product preferences or delivery requirements. We request these details to understand your order, assess delivery availability, calculate the applicable charges, and communicate the next steps. Please ensure that the information you provide is accurate, complete, and relevant to your request. You should avoid including sensitive personal information that is not necessary for placing an order. If information is incomplete or incorrect, our team may need to contact you for clarification, which could delay the review process. We collect information according to the requirements of the particular service or order request you submit.
Our product order form allows customers to communicate the tea products they wish to purchase and provide the details needed for order review. Information submitted through this form may include your contact details, selected products, quantity requirements, delivery location, and other information necessary to assess your request. Submitting the form initiates the order review process but does not automatically confirm a purchase. Our team uses the submitted information to review your product requirements, check whether delivery can be arranged for your location, and determine the final pricing. We may contact you if any information needs clarification before we can proceed. Customers should review their entries carefully before submitting the form to reduce the risk of mistakes. Information submitted for one order may be used to communicate with you about that specific request and its related arrangements. Please provide only the information requested or reasonably necessary to process your order. Our team handles the information received through the form in accordance with the purposes and safeguards described in this Privacy Policy.
Real Tea Company uses customer information to respond to product requests, review order details, communicate product availability, and manage the ordering process. Your information may be used to verify the delivery address, assess whether the requested tea products can be supplied, calculate final pricing, and determine applicable delivery charges. We may contact you by telephone, email, or another contact method you have provided to clarify information, explain pricing, confirm your order, or coordinate delivery. Information may also be used to maintain relevant order records, address customer questions, investigate order related concerns, and improve the clarity of our website and ordering procedures. We seek to use personal information only for purposes connected with our business operations and the request you have made, unless another use is permitted or required by applicable law. We do not need unrelated personal details to process a standard product request. Where a new purpose requires consent under applicable law, we will seek that consent when necessary. Providing accurate information helps us communicate clearly and process your request more efficiently.
After you submit a product order form, our team reviews the details you have provided, including your selected tea products, quantities, contact information, and delivery location. Your address is used to assess delivery availability and determine the charges applicable to your location. The information submitted may also be reviewed to establish the final product price based on the items and quantities requested. If details are missing or unclear, our team may contact you to obtain the information needed to evaluate the order. Once the review is complete, we communicate the final product pricing and applicable delivery charges before confirming the order. Delivery charges may vary according to location, distance, accessibility, and the delivery arrangements available for the requested address. The information you provide is used to support this review and related communications. Submitting a form does not mean your order has already been accepted. We treat the order as confirmed only after our team has communicated confirmation following the review of your details and the agreed pricing and delivery arrangements.
Real Tea Company uses the contact details supplied by customers to communicate the status of product order requests and provide relevant order information. Following submission of your product form, our team reviews your details and delivery location, determines the final pricing and applicable delivery charges, and communicates the proposed arrangements to you. Once the necessary details have been reviewed and the pricing and arrangements have been accepted, our team will confirm whether your order can proceed. We aim to complete the order confirmation process within ten days of receiving a complete product order form, although additional clarification, availability, or delivery considerations may affect the timeframe. This period relates to order confirmation and does not guarantee delivery within ten days. Your contact information may be used to ask follow up questions, share confirmation details, and coordinate the delivery process. Please ensure that your telephone number and email address are correct and accessible. We handle order related communications in a manner intended to support the transaction and avoid unnecessary use of your personal information.
We use the delivery address and contact information provided through the product order form to assess delivery availability and coordinate confirmed orders. Your location helps our team determine the appropriate delivery arrangements and calculate the applicable delivery charges. These charges are separate from the product price and may vary depending on your location, distance, accessibility, and other relevant delivery requirements. Our team will communicate the final charges before confirming your order so that you can review the total amount. Customers are responsible for ensuring that their delivery address, postal code, and contact information are accurate. If your address changes during the order process, please inform our team promptly because the revised location may require a new assessment of delivery availability and charges. Where necessary, relevant delivery information may be shared with service providers or personnel involved in fulfilling the order, subject to applicable privacy requirements. We use this information for delivery related purposes and aim to limit disclosure to what is reasonably necessary to complete the requested service.
Real Tea Company currently offers Cash on Delivery as the available payment method for product orders under its ordering process. Customers are required to pay the confirmed amount when the order is delivered, in accordance with the payment details communicated by our team. The amount payable includes the agreed product price and any applicable delivery charges confirmed before the order proceeds. We may maintain relevant order and payment status records to manage fulfilment, respond to customer questions, and support business recordkeeping obligations. Customers should confirm that they understand the final payable amount before accepting the order confirmation. Our current process does not require customers to submit online payment card details through the product order form. You should not send payment credentials or other sensitive financial information through general enquiry messages. If our payment arrangements change in the future, the applicable information will be communicated through appropriate channels. We handle payment related information only to the extent needed for order administration, fulfilment, recordkeeping, and compliance with applicable legal requirements.
Customers who wish to cancel a product order must contact our team after the order has been confirmed and within five days of the confirmation date, in accordance with our stated cancellation policy. A cancellation request should include sufficient order details for our team to identify the relevant transaction and respond appropriately. We use this information to verify the order, review the timing of the request, and communicate whether the cancellation can be accepted. Submitting a cancellation request does not automatically mean the cancellation has been approved. Our team will communicate the outcome and any applicable next steps. Requests made outside the specified five day period may not be accepted under this policy, subject to applicable law and any other rights that cannot legally be excluded. Relevant information may be retained where reasonably necessary to document the request, update order records, resolve disputes, or meet legal obligations. Customers should avoid including unrelated personal information in cancellation communications. We aim to handle cancellation requests responsibly and use the information provided only for the review, administration, and communication of the request.
Real Tea Company does not treat customer personal information as information to be freely shared or sold. We may share limited information with trusted service providers or personnel when reasonably necessary to process a product order, communicate with a customer, arrange delivery, maintain our website, or fulfil legitimate business and legal obligations. For example, delivery related information may need to be provided to a delivery service or person responsible for delivering a confirmed order. We may also disclose information when required by applicable law, a lawful request from an authorized authority, or a necessary legal process. Where third parties process information on our behalf, we aim to limit the information shared to what is reasonably necessary for the relevant purpose. Third party services may operate under their own privacy practices, which customers should review where appropriate. We do not authorize the unnecessary use of customer information for unrelated purposes through our order handling arrangements. Any sharing of information will be subject to applicable legal requirements and the circumstances of the specific service or request.
Real Tea Company takes reasonable steps to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. The safeguards used may include appropriate administrative procedures, restricted access to information, and reasonable technical measures suitable for the way customer details are handled. No method of electronic transmission or information storage can be guaranteed to be completely secure, so we cannot promise absolute security in every circumstance. We aim to retain customer information only for as long as reasonably necessary to process order requests, manage confirmed purchases, respond to customer concerns, maintain appropriate business records, and comply with applicable legal obligations. The required retention period may vary depending on the nature of the information and the circumstances of the order. When information is no longer required for a legitimate purpose, we aim to delete it securely or otherwise handle it in accordance with applicable law. Customers should also take care when sharing personal information through electronic communications. If you believe your information has been used improperly in connection with our website or an order, please contact our team so that the concern can be reviewed.
Depending on applicable law, customers may have rights relating to their personal information, including the right to request access to certain information, seek correction of inaccurate details, request deletion where legally available, or raise concerns about how their information is handled. Customers may contact Real Tea Company to ask questions about the personal information associated with their product order or to request an appropriate correction. We may need to verify the identity of the person making a request before disclosing or changing information, and some records may need to be retained to meet legal or legitimate business requirements. This Privacy Policy may be revised when our information handling practices, ordering procedures, delivery arrangements, or legal obligations change. Any revised version will be published on this website, and customers are encouraged to review it periodically. Questions or concerns about privacy and personal information can be directed to our team through the contact details provided on our website. We aim to handle such requests respectfully and in accordance with applicable privacy and data protection requirements.