Real Tea Company is committed to maintaining a safe, respectful, and reliable communication experience for customers who visit our website and enquire about our tea products. This Anti-Spam Policy explains how we approach unwanted messages, misleading communications, abusive submissions, and misuse of our website's available contact and product order forms. We aim to ensure that communications connected with our business remain relevant to customer enquiries, product requests, order processing, and delivery arrangements. Spam can include repeated unsolicited messages, deceptive offers, irrelevant promotional content, fraudulent submissions, and communications intended to disrupt normal business operations. We encourage customers to provide genuine information when contacting us or requesting our products. Our team may review suspicious or repeated submissions to protect the integrity of the ordering process and help prevent misuse. This policy applies to communications submitted through our website and other contact channels used to communicate with Real Tea Company. By using these channels, visitors are expected to act responsibly, provide relevant information, and respect the purpose for which our communication facilities are provided.
Spam refers to unsolicited, repetitive, misleading, irrelevant, or otherwise inappropriate communications that interfere with legitimate business communication. Examples may include submitting the same product enquiry repeatedly without a genuine reason, sending unrelated promotional messages, distributing fraudulent offers, or using our contact channels to advertise products and services without permission. Spam may also include automated messages generated in large quantities, misleading order requests, suspicious links, deceptive claims, or content designed to confuse customers or disrupt our team's work. Submitting a genuine product order form or asking a reasonable question about our tea varieties does not constitute spam simply because the message is repeated for a legitimate reason. We assess questionable activity based on its nature, frequency, relevance, and apparent purpose. Our aim is to distinguish genuine customer communication from misuse of our website and contact channels. We may take reasonable steps to investigate suspicious activity and limit communications that appear intended to deceive, harass, overwhelm, or interfere with Real Tea Company's normal operations.
The product order form on the Real Tea Company website is intended for customers who genuinely wish to request tea products and provide the information needed for order review. Visitors should submit the form only when they intend to make a legitimate product request or seek relevant assistance regarding an order. Repeatedly submitting false requests, using fabricated contact information, entering misleading delivery addresses, or sending automated form submissions may be treated as misuse. Customers should enter accurate details about their selected products, required quantities, contact information, and delivery location so that our team can review the request properly. Submitting multiple forms for the same order may cause confusion or delays and should be avoided unless our team asks for a new submission. If you make an error while completing the form, please contact our team or follow the instructions provided for correcting your request. We may review unusual submission patterns to identify potential abuse and protect the ordering process. Genuine product enquiries and properly completed order forms are welcome, and we aim to handle them fairly and efficiently.
Customers submitting product requests are expected to provide accurate, current, and relevant information. False names, invalid telephone numbers, incorrect email addresses, fabricated delivery locations, and deliberately misleading product requirements can prevent our team from reviewing an order correctly. Such information may also create unnecessary communication and delivery difficulties. Real Tea Company may contact customers to clarify missing or inconsistent details before proceeding with a product request. If a submission appears intentionally misleading or forms part of a repeated pattern of suspicious activity, our team may delay its review, request verification, or decline to proceed where appropriate and permitted by law. Customers should not submit an order using another person's contact details without proper authorization. If you are submitting a request on behalf of someone else, ensure that you have permission to provide their information. Providing genuine details supports a smoother ordering experience, helps prevent misuse, and enables our team to communicate the final pricing and delivery arrangements accurately before confirming an order.
The website's contact facilities and product order forms must not be used for unauthorized automated submissions, bulk messaging, scraping of contact information, or activities designed to overwhelm our communication channels. Visitors must not use bots, scripts, or similar methods to submit repeated requests without a legitimate purpose or to interfere with the website's normal operation. Attempts to introduce malicious links, harmful files, deceptive content, or other disruptive material through our forms may also be treated as misuse. We may use reasonable technical or administrative measures to identify and reduce suspicious activity, subject to applicable law and the capabilities of our website systems. Where necessary, our team may investigate unusual patterns, temporarily restrict suspicious submissions, or take other proportionate steps to protect our business and customers. These measures are intended to preserve the availability of our communication channels for genuine enquiries. Customers who experience an error while submitting a legitimate request should contact our team through an available communication method rather than repeatedly resubmitting the same information.
Real Tea Company aims to keep customer communications relevant to product enquiries, order review, pricing, confirmation, payment arrangements, and delivery coordination. We may use the contact details provided through a product form to ask for clarification, respond to a question, communicate the outcome of an order review, or provide information about an accepted order. Customers should provide contact information that they are authorized to use and should avoid sending irrelevant, abusive, deceptive, or repeated unsolicited content through our channels. We do not intend to use legitimate order related communication as an excuse to send irrelevant or misleading messages. If you receive a message that appears to impersonate Real Tea Company or requests unusual personal or financial information, verify its authenticity through contact details provided on our official website before responding. We encourage customers to treat our team respectfully and to keep communications focused on their actual enquiry. Our team may take reasonable action to manage repeated abusive or disruptive messages while continuing to support legitimate customer requests wherever possible.
After a customer submits a product order form, our team reviews the submitted details, requested tea products, quantities, and delivery location. This review helps us determine whether the requested products can be supplied and whether delivery can be arranged for the specified address. We then communicate the final product pricing and applicable delivery charges based on the reviewed information. Delivery charges may vary depending on the location, distance, accessibility, and other relevant delivery requirements. Once the details and final pricing have been reviewed and accepted, our team will communicate whether the order is confirmed. We aim to complete this order confirmation process within ten days after receiving a complete form, although missing information, product availability, or delivery considerations may affect the timeframe. The ten day period relates to confirmation and is not a guarantee of delivery within ten days. Customers should avoid sending repeated messages demanding confirmation while a genuine review is underway. If you need to correct a detail or ask a relevant question, please contact our team with the information necessary to identify your request.
Delivery related communications are intended to help customers understand the arrangements for receiving their confirmed tea orders. Customers must provide a complete and accurate delivery address and valid contact information so that our team can assess delivery availability and communicate relevant instructions. Delivery charges are determined after reviewing the order details and location and may vary according to the delivery destination and applicable arrangements. Our team will communicate these charges before confirming the order. Customers should not submit false addresses, repeatedly change delivery locations without a genuine reason, or provide another person's contact details without authorization. If your delivery information changes, please notify our team promptly so that we can assess whether the new location can be served and whether the charges need to be revised. Repeated false delivery requests may be reviewed as potential misuse of the order form. We aim to keep delivery communication accurate and focused on fulfilment, helping customers understand the agreed arrangements and reducing avoidable delays or misunderstandings.
Real Tea Company currently offers Cash on Delivery as the available payment method for product orders. Customers are expected to pay the confirmed amount when their order is delivered, in accordance with the arrangements communicated by our team. The payable amount includes the agreed product cost and any applicable delivery charges disclosed before order confirmation. Our team may review suspicious submissions involving false order details, misleading payment claims, or repeated requests that appear intended to disrupt the delivery process. Customers should not send passwords, payment card details, banking credentials, or other unnecessary sensitive financial information through the product order form or general enquiry channels. If someone claims to represent Real Tea Company and asks for an unusual payment or sensitive financial information, verify the request using our official website contact details before responding. Customers should ensure that the person receiving the order is aware of the confirmed amount and COD arrangement. These precautions help reduce the risk of fraud, confusion, and misuse while supporting a transparent product ordering experience.
Customers who wish to cancel a product order must contact our team after the order has been confirmed and within five days of the confirmation date, in accordance with our stated cancellation policy. A cancellation request should include sufficient information to identify the order and allow our team to review the request. Submitting repeated cancellation messages or providing false reasons to disrupt the ordering process may require additional clarification. However, a genuine cancellation request will not be treated as spam simply because a customer is exercising a permitted option. Cancellation is not automatic upon sending a message; our team will communicate the outcome after reviewing the request and relevant order details. Requests received outside the specified five day period may not be accepted under this policy, subject to applicable law and any rights that cannot legally be excluded. Customers should communicate cancellation requests through appropriate contact channels and avoid submitting multiple duplicate forms. We aim to handle legitimate cancellation requests fairly while protecting the order process from deliberate misuse and unnecessary disruption.
We encourage customers to report communications that appear to impersonate Real Tea Company, contain suspicious links, make misleading product claims, or request unnecessary personal or financial information. If you receive a message that appears suspicious, avoid sharing sensitive information or responding to instructions that you cannot verify. Contact our team using the contact details provided on our official website and include relevant information about the communication, such as the message content and the channel through which it was received. Please avoid sending unnecessary personal details belonging to other individuals when making a report. We may review reported incidents and take reasonable steps to investigate suspected misuse, correct misleading information where possible, or protect our communication channels. Reporting a suspicious message does not guarantee that every reported issue can be resolved, particularly where the sender is outside our control. We appreciate reports made in good faith and ask customers not to use the reporting process to submit false allegations, repeated irrelevant complaints, or abusive content.
Real Tea Company may take reasonable and proportionate measures when website forms or communication channels are used for spam, fraudulent requests, harassment, automated abuse, or other activities that interfere with legitimate business operations. Depending on the circumstances, these measures may include requesting clarification, declining to process suspicious submissions, limiting repeated communications, or taking further action where permitted by applicable law. We aim to assess the circumstances fairly and avoid treating genuine customer enquiries as misuse. This Anti-Spam Policy may be revised when our communication procedures, website facilities, or applicable requirements change. Visitors are encouraged to use our website responsibly, provide accurate information, and submit product requests only for genuine purposes. Nothing in this policy is intended to remove rights or protections that customers have under applicable law. If you have questions about this policy, a suspicious communication, or a product order request, please contact Real Tea Company through the contact details provided on our website. We remain committed to supporting legitimate customers and maintaining clear, respectful, and reliable communication throughout the product ordering process.